Campus Drive Information Sheet (CDIS)

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Name of the Company IBM India Pvt.Ltd.
Type of Drive ON (Pool) Campus
Date of Campus Drive 07th Jan & 8th Jan 2016
Venue T&P Department (Uttaranchal University, Dehradun).
Reporting Time 09:30 am
Courses / Streams
  • B.E. / B.Tech (All stream) ; M.E. / M Tech (All stream) & MCA.—07th Jan 2016.
  • Graduate (10+2+3), Post Graduates, Diploma Holders (10+2+3)—–08th Jan 2016.
About the Business Unit we are hiring for: Strategic Outsourcing: SO brings together all of ” IBM India Pvt. Ltd. ” worldwide service delivery capabilities for Strategic Outsourcing with strong local and regional management teams supported by a set of key global competencies including Security, Asset & Risk Management (SARM), End User Support (EUS) and Server Systems Operations (SSO). We are currently hiring for the Mobility & Workplace Service desk support unit.
Eligibility Criteria
  • B.E. / B.Tech / M.E. / M Tech / MCA – 50% Throughout.
  • No %age cut off but willing to work in shifts (24X7).
Batch 2016
Position
  • B.Tech : Global Technical Associate (GTA)
  • Non-B.Tech : Service Delivery Desk
Job Location
  • B.Tech : Hyderabad / Bangalore
  • Non-B.Tech : Gurgaon / Noida
Pay Package
  • B.Tech : 3 LPA + (2.88 LPA + Shift Allowance).
  • Non-B.Tech : 2.25 LPA (Grad / Diploma).
Job Description
  • Providing voice support to” IBM India Pvt. Ltd.” internal end users and external commercial account
    end users across North America, EMEA and AP.
  • The job requires an Agency to handle Inbound calls, emails and chats regarding technical issues for end users.
Placement Process
  • Test followed by Interviews
  • Initial screening and assessment of communication skills (In Person)
  • Voice & Accent assessment (Telephonic or In-Person)
  • Technical Interview (Telephonic or In-Person)
Mandatory skills
  • Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting.
  • Browser Support – Internet Explorer.
  • Strong computer skills required.
  • Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN.
  • Excellent oral and written communication skills.
  • Excellent customer service orientation.
  • Neutral accent.

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